At firepinegear, we are committed to protecting the privacy of our users (“user” or “you”). This Privacy Policy governs the collection, use, disclosure, and safeguarding of your information when you access our camping equipment e‑commerce platform, located at http://www.firepinegear.com, including all associated media formats, mobile sites, applications, and related channels (collectively, the “Site”). Please read this policy carefully. If you do not agree with any provision herein, you are advised to discontinue use of the Site immediately.
We reserve the right to update or modify this Privacy Policy at our sole discretion. Any revisions become effective upon posting on the Site. You acknowledge that it is your responsibility to review this policy periodically, as your continued use of the Site following any changes constitutes your acceptance of the updated terms. Individual notification of each amendment is not provided.
Collection of Your Information
We collect information through various channels, as detailed below:
Personal Data
We collect personally identifiable information that you voluntarily provide when creating an account, placing an order, subscribing to newsletters, or participating in other Site activities. This may include your full name, shipping and billing addresses, email address, telephone number, and, where relevant, your outdoor activity preferences or gear specifications (e.g., tent capacity, sleeping bag size, or backpack volume requirements). While disclosure of such data is optional, failure to provide certain information may limit your access to specific Site features, such as personalised equipment recommendations, order tracking, or expedited customer support.
Derivative Data
When you interact with the Site, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, access timestamps, and the pages you viewed before and after visiting the Site. For mobile users, we may also collect device name, model, operating system version, and regional settings. This data is used for system administration, traffic analysis, and Site performance optimisation.
Financial Data
For purchases, returns, or exchanges, we collect payment‑related information, such as valid credit card numbers, card brand, expiration date, and billing postal code. This data is processed solely to complete transactions and to improve our checkout procedures. All financial data is handled in accordance with PCI‑DSS standards and is not retained longer than necessary for fulfilment and accounting purposes.
Cookies and Tracking Technologies
We employ cookies and similar tracking mechanisms to enhance user experience and support our marketing activities. The following categories are used:
- Advertising Cookies – These enable us to display relevant advertisements for camping gear and outdoor equipment on third‑party platforms. Neither we nor our advertising partners access personally identifiable information through these cookies.
- Remarketing Cookies – These may increase the frequency of ads featuring camping products you have recently viewed. They allow us to present special offers and encourage return visits. All data processed via remarketing is anonymised and does not enable direct identification of individual users.
- Affiliate Cookies – These are required to track referrals and compensate our affiliate partners who promote our products on a commission basis. Affiliate networks manage these cookies, and no personal identification is transmitted to us through this process.
Disabling Cookies
You may disable or block cookies by adjusting your browser settings. However, please note that doing so may impair certain Site functionalities, including personalised product suggestions, wish lists, and saved cart contents. Non‑essential cookies automatically expire after a predefined period. For further information on cookie management, you may consult the ICO website or Google’s Cookie Policy.
Contact Us
Should you have any questions, concerns, or requests regarding this Privacy Policy or our data‑handling practices, please reach out to us using the contact details below. We strive to address all legitimate inquiries within 24 hours on business days.
Address: No. 54-3, Xiushuihe Road, Xiushui Community, Jianshui Town, Tongcheng County, Xianning City, Hubei Province, China
Telephone: +86 13074814670 (Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)