We are committed to ensuring the timely and reliable delivery of all camping equipment and outdoor gear ordered through our platform. The following policy outlines the complete order fulfilment process—from payment confirmation to final delivery—and applies to all destinations unless otherwise specified.
1. Payment Confirmation
Upon successful authorisation and verification of your payment, we issue a confirmation email to the address provided at checkout. This email serves as official acknowledgment that your order has been accepted and has entered our processing system.
2. Processing Time
For all orders, the standard processing period is 1–2 business days (excluding weekends and public holidays). During this interval, our fulfilment team verifies stock availability, inspects each item for quality and completeness, and prepares the package for dispatch in accordance with our internal handling procedures.
3. Shipping Details
- Shipping Duration: Regardless of destination, shipping typically requires 7–14 business days from the date of dispatch. A tracking number will be sent to your registered email once the carrier has collected the package, enabling you to monitor transit progress in real time.
- Shipping Fees: Orders with a subtotal below $79.00** are subject to a flat shipping fee of **$6.99. Orders totalling $79.00 or more qualify for complimentary standard shipping as a courtesy for larger purchases.
- Important Note: The total order charge covers the product price and any applicable shipping fees. Customers are not responsible for any import duties, customs clearance fees, value‑added taxes, or other ancillary charges that may be levied by the destination country. Any such costs shall be borne by us.
4. Total Delivery Time
The estimated total delivery time is the sum of processing and shipping periods:
1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days in total for all destinations. Please note that this is an estimate and may vary due to factors beyond our control.
5. Logistics Matching
Our system automatically selects the most appropriate shipping carrier and service level based on the following criteria:
- The sales platform through which the order was placed;
- The dimensions and weight of the ordered items;
- The delivery address provided.
If your shipping address includes a PO Box, the system will verify whether the selected carrier supports delivery to such locations. Should the chosen logistics provider be unable to deliver to a PO Box, the order will be flagged for review. In such cases, our customer service team will contact you promptly to arrange an alternative address or, if necessary, cancel the order.
6. Order Tracking
- Self‑Tracking: After dispatch, you will receive a shipping confirmation email containing a unique tracking number. Please allow up to 72 hours for the tracking information to become available on the carrier’s system.
- Tracking Methods: You may use the “Track Order” function on our website to view detailed transit updates. If no update appears within 72 hours of receiving the shipping notification, please contact our support team for further investigation.
7. Potential Delivery Delays
While we strive to meet all estimated delivery times, unforeseen circumstances may cause delays. These include, but are not limited to:
- Adverse Weather Conditions: Heavy rainfall, snowstorms, tornadoes, floods, earthquakes, and other natural events;
- Local Operational Factors: Labour strikes, statutory holidays, major international conferences, or regional disruptions;
- Seasonal Peak Pressures: Increased shipment volumes, flight or personnel shortages, or logistical constraints during high‑demand periods.
We advise customers to consider these possibilities when planning for receipt of their orders. We will make reasonable efforts to notify you of any significant delay affecting your shipment.
8. Contact Us
For any inquiries regarding this Shipping Policy or the status of your order, please reach out to us using the following details:
Address: No. 54-3, Xiushuihe Road, Xiushui Community, Jianshui Town, Tongcheng County, Xianning City, Hubei Province, China
Telephone: +86 13074814670
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We endeavour to respond to all correspondence within 24 hours on business days, and we remain dedicated to providing a transparent and efficient shipping experience for all our camping equipment customers.